Alfred General Terms and Conditions of Use
and Sale of Services

1- General Purpose

These General Terms and Conditions of Use and Sale of Services of the Website (hereinafter the Terms and Conditions) are published by the company Guz Biz International S.A.S (hereinafter "Alfred"), a simplified joint-stock company with share capital of €10,000 and headquarters at 8 route de Samois, 77210 Avon, France, registered in the Paris Trade and Companies Register under number 904 582 558 and publisher of the site (hereinafter the "Website").

Email address:

These Terms and Conditions will define the terms under which Customers, Users and/or Customers are permitted to use the Website and the terms of access to and operation of the Services offered by Alfred on the Website. is an online platform that offer services to individuals who would like information about their trip to Paris, and/or products and services that facilitates their stay in Paris. Only Alfred general terms and conditions shall apply in the valid online version at the time of the order ( Alfred may accept variant clauses only in the case of explicit written agreement.

The Website offers online booking and payment of these services.

2- Definitions

The following terms, used with a capital letter, will be taken to have the meaning explained below:
“Booking” means a Customer’s request for Services as evidenced by our records.
“Customer” and “You” refers to any person who makes a Booking (whether directly or indirectly through our Website).
“Contract” means the contract between us and you for the provision of the Services on these Terms;
“Coverage Area” means the area we service. Please see for details including a list of postcodes covered.
“Customer Collection Address” refers to the collection location confirmed by the Customer at the time of Booking for the collection of the Luggage for delivery to the airport or train station.
“Customer Delivery Address” refers to the delivery address in Paris notified to us and validated by us as willing to accept delivery of the Luggage on terms acceptable to us.
“Delivery Address” refers to the Airport or Train Delivery Address and/or the Customer Delivery Address
“Deposit” refers to the amount of money that the Customer deposits under the conditions specified by the deposit transaction;
“Deposit Transaction” refers to a transaction whereby the Client undertakes
to deposit a certain amount of money with Alfred for an agreed period and the Bank undertakes to refund such amount to the Customer under the agreed conditions;
“Elements” refers to product that are part of the Welcome Kit and that are given temporarily to the Customer for a limited period.
“Touristic Guide” refers to a product that a Customer can order online, defined in article 5.
“Taylor-made Itinerary” refers to a product that a Customer can order online, defined in article 5.
“Luggage / bag” refers to any piece of luggage or bag owned by (or otherwise under the care of) a Customer transported and stored by us pursuant to these Term.
“Luggage Delivery Services” refers to our service of delivering Luggage to the Customer including (if applicable) the Service.
“Price” refers to the fixed price(s) for a Service.
“Prohibited Items” means any items prohibited by national law where services are provided by Alfred, to the Customer
“Price List” means the price list available on our Website from time to time;
“Return Date of the Deposit” is the banking day specified by the deposit transaction when Alfred undertakes to refund the deposit to the Customer.
“Scheduled Time” refers to the agreed scheduled time for (i) the delivery of the Luggage by us to either the Delivery Address or the Airport or Train Station Delivery Address and/or (ii) the making available to us by the Customer of the Luggage at the airport or Train Station or Customer Collection Address as set out in the Booking;
“Services” refers to the range of product and services offered by Alfred on the Website.
“Terms and Conditions” refers to this document, entitled "General Terms and Conditions of Use and Sale of Services".
“User” refers to anyone who browses or uses the Website. Their use of the Website is governed by these Terms and Conditions
“We”, “we”, “Our”, “our”, “Us” and “us” refers to Guz Biz International S.A.
“Website” refers to the internet platform The Website includes its technical and software infrastructure and content, including text, sounds, still or animated images, videos and databases, hyperlinks, tree structures, navigation mode, layout, design, etc.
“Welcome kit” refers to a product a Customer can order online, and which is given to the Customer for a limited period of time defined in article 5.
“Excluded Items” means electronic devices, precious stones, precious metals, watches, jewellery, glass, furs, china, art, antiques, prescription drugs, fragile and perishable goods, money, vouchers, travellers cheques, bearer bonds, bills of exchange, promissory notes, stamps, photographs, documents of title to property, bank, credit, pre-pay or other store cards with a cash equivalent value, spirits, tobacco and cigarettes and any other goods which the carrier may at its sole discretion deem to be valuable;
“Intellectual Property Rights” means patents, registered designs, trademarks, utility models (whether registered or unregistered), applications for any of the foregoing and the right to apply therefore in any part of the world; copyrights, design rights, data based rights, topography rights, know-how; all other similar equivalent rights arising or subsisting in any country of the world in relation to the Website or any part of it.

3- Acceptance of Terms and Conditions

3.1 Mandatory acceptance

Access to, use of and registration on the Website imply full acceptance of these Terms and Conditions. All users or Customers of the site acknowledge that they have been fully informed of and are bound by these general conditions which form a binding agreement, in compliance with article 3.1 and 3.2 below.

Before any use or reservation of an Alfred service, it is imperative to be aware of these special conditions, by ticking the box or by clicking on the hypertext link provided for this purpose (for online booking), or by signing a paper base purchase receipt where the conditions will be made available to read.

Without this acceptance, the continuation of the process of purchase or reservation will be made technically impossible, the User agrees to read it and to accept the content.

Consequently, the finalisation of the purchase or booking process on the website implies the express acceptance by the User of these terms and conditions.
If the Booking was made on your behalf by a third party your continued use of our Services means you agree to these Terms.
If you do not accept these Terms, please do not use our Services and, if you have a Booking that has been made on your behalf, please exercise your right to cancel your Booking.

3.2 General Conditions
These Terms form the Contract between us and the Customer for the provision of the Services.
If at any point we do not invoke one of the clauses in these Terms and Conditions, this may not be interpreted as a renouncement to enforce this clause later.
Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied other than expressly incorporated into the Contract in writing.
No addition to, variation of, exclusion or attempted exclusion of any term of the Terms shall be binding on us unless in writing and signed by a duly authorised representative of us.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
We shall be entitled to exercise a lien over any property belonging to the Customer (including retaining possession of any Bag) in our possession pending payment of any charges due to us.
You acknowledge that (other than in respect of information provided by you) the Intellectual Property Rights in and to the Website and any rights to information, documentation, images and other material of whatsoever nature displayed on the Website are our absolute property and/or the property of third parties contracting with us and you shall assert no right, title or interest in or to any such matter.
The access of our Websites is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the Website. You may only download to your personal computer for viewing purposes and print out a number of pages of this Website for your personal use.
Termination of this Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
A person who is not party to the Contract shall not have any rights under or in connection with it.
We reserve the right to subcontract the performance of all or some of the Services to a third party or agent.
Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or prepaid registered post to the other party at its registered office or notified residential address.
Any notice served by email shall be deemed delivered immediately and by registered post shall be deemed served 48 hours after posting to an address in France or 5 Business days after posting to an address outside the France. In proving the service of any notice, it will be sufficient in the case of a registered post letter to provide proof of delivery.
We reserve the right to amend these Terms. These Terms may be amended by us at any time by posting the amended terms on the Website. The amended Terms will be effective upon the effective date indicated in respect of Services agreed after that effective date.
We operate promotions from time to time and reserve the right to amend and withdraw any promotions at any time.
You must be over 18 years of age to enter into a Contract with us. If you do not qualify, please do not use our Services.
These Terms shall be governed by and construed in accordance with the laws of France and the parties agree to submit to the exclusive jurisdiction of the courts of France.

4- Digital Itineraries & specific conditions

4.1 Purpose

Alfred’s expert travel advisor team create Travel Guides and Tailor-Made Itinerary in capital/cities where the service available, to provide the customer with an authentic and tailored to his/her need travel experience. Based in Paris, we offer a local assistance for you to enjoy a seamless travel experience in France.
4.2 Booking

Alfred creates two types of digital itineraries :

  • Tailor-made tours and/or itinerary according to your wishes, suggesting accommodation, activities and budget estimates. To obtain your personalized itinerary simply go to clicking on Tailor-Made itiniraries.
  • Touristic Guide, based on specific themes (Christmas guides, Romantic Guides…)

Booking process
To accept the quote and confirm your booking, you have to accept terms & conditions and pay the corresponding deposit via your Client space on
An email will be sent to you, with a quick questionnaire to be completed as soon as possible. Later, an Alfred’s expert advisor will respond to your request generally within 48 hours, with a digital itinerary.
Booking validation
A booking is considered final when the booking is confirmed with payment of 100% of the itinerary amount.
Alfred will issue your booking contract and payment receipt no later than 2 days after the payment of the total amount.

4.3 Cancellation and refund

Due to the “digital nature” of the itinerary, we offer no refunds, and every purchase is final.
The itinerary can only be used by 1 individual for their professional or personal usage. The itinerary is not allowed to be shared, copied, or redistributed in any way.
Posting a download-able link of the itinerary on the Internet is strictly prohibited and may be fully prosecuted of the law.

In accordance with Article L.121-20-4 of the French Consumer Code, an online booking cannot be retracted once the booking has been confirmed and paid. Hence, no refund will be made possible. If you encounter any difficulty, a Alfred advisor will be available to answer your questions.

4.4 Modification policy

Any request for a modification concerning the changes of activities, details, or interests by the Customer may result in application of additional costs. The failure by Customer to pay modification fees will be considered to constitute a cancellation/termination for which the conditions set forth in Article 4.3 will be applied.

4.5 Prices

Upon approving the Alfred booking form, the price is firm, final and in euros.

4.6 Liability

Customer obligation
The person making the booking in the name and on behalf of all the participants in the trip undertakes to provide each traveler with the information regarding their preferences. Alfred may not be held liable for any error or omission in the supply of such information.

Alfred obligation
The itinerary is based on Alfred’s recommendations and is here to help the Customer in his travel to Paris. It is not exhaustive and may contain information that the Customer will not fully appreciate or agree with.
Alfred may not be held liable for any recommendation that the Customer will not enjoy or appreciate.

Alfred cannot be held liable for the consequences of the following events:
• Lost or stolen tickets for museums, ground transportations, shows…recommended in our itineraries.
• Change of opening hours, prices and availability of recommended places to visits (monuments, restaurants, etc…). Alfred makes everything possible to keep information as up to date as possible, but can’t be held responsible for changes, outside its control.
• Incidents or unforeseeable and insurmountable events caused by a third party outside Alfred such as: war, political unrest, strikes outside of Alfred, technical incidents beyond the control of Alfred, adverse weather conditions, delays, mechanical problems, and the loss or theft of baggage or other effects. Delays originating from the reasons specified above, as well as possible itinerary changes as a result, will not warrant any compensation whatsoever, including due to a change in the length of the original program. Additional costs as a result of the disturbance (such as taxes, hotels, cars…) are to be paid by the client.

5- Welcome Kit Rental Services & specific conditions

5.1 Purpose

Alfred acts as a distributor and renter of electronic devices and goodies, facilitating the Customer’s journey in Paris. The Welcome Kit is a property of Alfred and is given to the Customer for a limited period previously agreed by both parties, and as specified in following sections.

5.2 Inventory of the welcome kit

The Welcome Kit service is composed of two sets of items : Items for rental (to be returned by the customer) and Gifted items (offered to the customers, as goodies to keep).

Inventory of the “Items for rental” :

  • Pocket Wifi (+ charging cable) x1 : means the rental of a portable modem / router that connects to the Internet over the Wi-Fi network. It does not require any installation, cable or software. It works as a Wi-Fi hotspot but is personal. It allows a secure, efficient and fast Internet connection. This modem saves on roaming charges within the coverage limits of the local operator.
  • Power Bank (+ charging cable) x1 : means the rental of a portable Power Bank that connects to different electronic devices such as Pocket wifi or phones.
  • Electronic Travel Case x1 : means the rental of a protection travel case for electronic devices, Customers may carry during their stay in Paris. This travel case is meant to help customers by keeping the electronic devices in good shape.
  • International Travel Adapter with USB x1 : means a plug that connects a piece of electrical equipment brought from one country to the electricity supply in another when they cannot be connected directly, used especially when travelling
  • Pocket Pal booklet : means a photo booklet containing useful information about the city visited by the customer.
  • Wooden box x1 : means a wooden box containing all the elements of the Welcome Kit.
  • Speaker x1 : Speaker is defined as an electrical device used to make sound or music louder.
  • Luggage Scale x1 : A luggage scale also called suitcase scale is used to weigh luggage before going to an airport to avoid luggage being overweight.

Inventory of the “Gifted items ”:

  • Pen x1
  • Digital Touristic itinerary (sent by email) x1 : refer to section 4 of the present terms and Conditions.
  • Pre-Stamped Postcards x 4 : means a set of 3 internationally pre-stamped postcards + 1 France pre-stamped PostCard
  • Paris Métro Map x1 : means a map of Paris and its transportation network.
  • Navigo Métro Pass x1 : means a rechargeable bus/métro/RER Card that can be used and recharged at dedicated ticket Stations.
  • (Option for kids) Travel Diary x1 : means a paper based booklet for kids to record their visits and learning around Paris.

5.3 Customer engagements

Customer shall not:
• use any Equipment or Services for any purpose that is abusive, illegal or fraudulent; or
• do anything that causes the "rented" equipment and elements as defined in article 5.2 to be impaired or damaged.

Customer agrees to the rental terms as stated in the Agreement. Except as otherwise provided therein, the following shall apply:

Equipment will be delivered in accordance with Section 5. Upon delivery, the Customer shall promptly inspect and test the Equipment. The Customer shall promptly notify Alfred of any non-conformities detected upon such inspection or during later use. Unless Customer is a Consumer, it shall, in the absence of such notice, be deemed to have approved of such non-conformities. The Customer shall at its own cost:
a) assume all responsibilities as the possessor and user of the Equipment;
b) hold Alfred harmless of (i) any public or private cost, fees, levies and/or taxes, arising from holding and/or using the Equipment, and (ii) any claims asserted by third parties, including public authorities, in connection with its use, operation or holding of the Equipment, except to the extent that such claims are Imputable to Alfred;
c) maintain the Equipment free of any security interest, encumbrance, or any other third party interference,
d) reasonably protect the Equipment against the risk of destruction, damage, and/or loss through fire, theft, burglary, electricity and/or water;
e) maintain the technical environment for operation of the Equipment in accordance with the accompanying documentation;
f) maintain the Equipment in an orderly and functional state, and arrange for repair of any damage to the Equipment which is Imputable to the Customer.

Risks with respect to regular wear and tear, and/or damage or loss caused by Force Majeure will be borne by Alfred, and Alfred will promptly repair any such damage which materially impairs the function of the Equipment and/or replace Equipment lost due to such circumstances.

Upon termination of the Agreement, the Customer shall promptly, at its own cost and risk, return the Equipment to a delivery address within France specified by Alfred. Prior to return of the Equipment, the Customer shall at its own cost, restore the original technical state of the Equipment and repair damage which is Imputable to the Customer. If Customer fails to do so, Alfred may, at Alfred’s option itself repair such damage and invoice the cost to the Customer in accordance with section 5.6. The foregoing claim shall expire unless Alfred notifies the Customer of the claim in writing within two (2) weeks from return of the Equipment.

5.4 Specific conditions of the rental of Pocket Wifi services

Service Availability
Alfred shall use reasonable endeavours to provide Customer with the Services and to ensure the security of Customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide an uninterrupted, fault-free service.
Alfred shall in particular not be liable, or otherwise legally responsible, where access to the Network is interrupted or limited due to a suspension (provided that this is temporary only); or downtimes of public telecommunication or power facilities; or special local conditions (e.g. use in trains or underground). Alfred’s Network Partner may suspend Services: (i) in order to carry out maintenance or testing of the Network; (ii) during any technical failure of the Network, (iii) when it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud; (iv) where it identifies Artificially Inflated Traffic; or (iv) due to Emergency Planning Measures. Alfred shall endeavour to keep all such suspensions to a minimum and shall give Customer notice of such suspensions where reasonably practicable.

Daily Quota and reduced Speed

Daily Quota
The daily quotas is 2 Go per day of internet usage, limited to 5 simultaneous connections.
If the customer uses more than his quota, the speed could be drastically reduced and Customer may have very limited access to the Service.

Limitation of the service
The User may be using the device within the European Union during the duration of the rental, but a different pricing will be applied compared to French territory, as stated in section 5.6.

The User is forbidden to use the device outside European Union limit and the penalty and cost implied by a misusage of the service, will not be limited to any amount. A surcharge of 50% of the real cost will be billed to the Customer.

Consumption monitoring
It is the Customer’s responsibility to track his consumption using tools on his equipment (smartphone, tablet or laptop). Alfred’s telecom partner usually makes the consumption reports available between 24 and 48h after the consumption, therefore the customer will be responsible of tracking his consumption.

Usage of the of Sim Card
The device could not be used with any other SIM card than the provided one.

5.5 Start, duration and termination of the contract

Start and Duration of the contract
The service contract between Alfred and the customer takes place with the order at Alfred website and with the following assumptions by Alfred: the Welcome Kit may be rented by the customer for a specified number of days and requires the customer to pay a daily rental fee from the date of the rental start, to the date of return.

End of the contract
The contract ends as soon as the customer returns the Welcome Kit to Alfred. The customer is strictly forbidden to make changes to the devices/accessories/items or to change or remove any part of the devices/accessories/items related to the ownership of Alfred.

Suspensions of the contact
Where Customer is in breach of its obligations under the section 5.3, Alfred shall be entitled to suspend the Customer’s use of the Services. Before exercising this right, Alfred shall notify the Customer of its intention to do so where this is reasonably practicable, allowing an opportunity to remedy the alleged breach (where it is capable of remedy); otherwise Alfred shall notify Customer as soon as reasonably practicable after the suspension. During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

5.6 Charges and Payment

Charges of use
a) Alfred states all Charges inclusive of VAT, unless specified otherwise.
b) Alfred maintains the right to debit the Customer the amount due for a late return of the Equipment in accordance with section 5.6 and 5.7.
c) If Customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify Alfred of such dispute within 14 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much Customer considers is due.
d) Alfred may require a reasonable security, such as a credit card guarantee, from the Customer upon conclusion of the Agreement for claims under Section 5.6. For this purpose, Alfred will ask for authority from the card issuing company for an amount equivalent to the Replacement Fee. In the events described in section 5.6., Alfred may use the credit card information to charge the Customer for the Equipment’s use, replacement or repair.
e) The Customer shall not be entitled to set off any of its claims against claims of Alfred, except where the Customer’s claims are undisputed or have been confirmed by final court judgment. Unless the Customer is a Consumer, the foregoing shall also apply to any right of retention under civil or commercial law, and in particular to any deductions from recurrent payments to Alfred based on alleged non-conformities of Equipment or Services. The foregoing shall not limit the Customer’s claim for repayment of any amounts paid but not actually owed to Alfred after such payment to Alfred.

Deposit and surcharge
Alfred will request an authorization for a deposit fee of EUR 250. This deposit will cover the cost of any damages and disappearance of rented items.
On the Start Date of the Rental, the Bank shall debit the agreed amount of the Deposit from the Customer’s Transaction account.

On the Return Date of the Welcome kit rental, Alfred shall refund the deposit to the Customer by transferring the deposit amount to the Customer’s transaction account. It may take up to 15 days for the Customer to receive the full amount of the Deposit in his bank account.

In case of extra fees (loss or damage), Customer will be charged 7 days after the end of the rental agreement. Calculation of the price of “damaged or lost devices” is explained under section 5.6 and 5.7.

Charges for loss and damage
The customer is solely responsible for all loss or damage to the equipment during the rental period. For the case of loss or damage of devices within the Welcome kit, a deposit of EUR 250 must be secured and is retained in the event of a claim.

In case of a claim, the following amounts will be used:

Inventory of the “Items for rental” Price EUR tax included (flat fee) – Loss or Damage Late return fees (EUR tax incl. per day)
Pocket Wifi 130 15
Cables 10 2
Power Bank 50 10
Electronic Travel Case 30 5
International Travel Adapter with USB 30 5
Pocket Pal booklet 30 5
Wooden box 30 5
Speaker 30 5
Luggage Scale 10 2
Full Welcome Kit 250 35

Charges for misusage of the Internet

In case customer do not comply with section 5.4, the following amounts will be used:
Flat handling fee for misusage of the devices : 50€
Usage of the pocket wifi outside UE border : 40€/Mo

5.7 Late fees and exceptional return policy

Late fees
If the equipment (including all accessories and user guides) is not returned to Alfred within the agreed upon timeframe (in accordance with section 5.9) and without having notified Alfred 24 hours prior to the end of the contract, an additional late fee of 30€ per day will be charged.

As soon as the customer has notified his wish to keep the Welcome Kit beyond the initial date, and this request has been accepted by Alfred, then the tariff conditions will continue to apply until the new end of contract date formally agreed between the parties.

Exceptional return by the delivery services of France
All returns must be at latest the business day following the rental’s end date. In the event the Customer fails to return part or all the devices of the Welcome Kit at the due date and under the conditions stated in Section 7.6, following terms will apply.

The equipment must be returned using a 3 days max shipping method. This shipment method must be paid for by the customer.
Sending back the equipment is the customer’s responsibility, and for this the customer should choose an “express” delivery option.

The address for the shipment is:
Alfred – Guz Biz International
8 route de Samois
77210 Avon – FRANCE

In the event that Alfred receive the equipment, or any portion of the equipment, three business days after the specified rental end date, the customer will incur a daily penalty fee of EUR 35 until the date the equipment is received. If for any reason the customer is unable to return the equipment to us, including but not limited to the equipment being lost or stolen during the rental period, the customer should contact Alfred immediately via email to, so that additional late charges are not incurred.
For any complaints regarding the late fees the customer must provide the confirmation of the return of equipment to Alfred to ensure that the equipment was sent back as the customer claims.

5.8 Delivery

The Welcome Kit may be delivered at the Customer hotel, apartment, or rented accommodation prior their arrival.

5.9 Return

Return location
The Customer is obligated to follow Alfred instruction to return the Welcome Kit and shall not give it to anyone else not specified in the instruction.
All returns should be done at the location of the delivery, unless agreed otherwise in written by Alfred’s Team.

Failure to return all or part of the items
The Customer commits to return all the elements that are listed in the Welcome Kit section 7.2, including the support that is used to contain all the Elements. The customer assumes all risk of loss and damage from the return of all equipment.
If the Customer fails to return one or more of the elements, Alfred may charge him additional fees.

The Customer is obligated to return the Welcome Kit to Alfred or a mentioned third party in working order and good physical condition. The Customer is advised to take a photo of the Welcome Kit before returning it.

In the event of an Element part of the Welcome Kit not being returned or broken, the Customer shall compensate for the expense incurred to Alfred as stated in Section 7.5.4.

Alfred shall withhold the expenses incurred of the Deposit Transaction from the Deposit amount to be refunded.

If the customer leaves France without returning the device, it is his responsibility to ship it as soon as possible. It is then his responsibility to pay for the international return shipping charges and the late fee as stated in section 7.5.4.
Device should be shipped to:

The address for the shipment is:
Alfred – Guz Biz International
8 route de Samois
77210 Avon - FRANCE
For any complaints related to the Alfred return policies the customer must be able to proof the shipment.

5.10 Reservation of title and usage

The items rented in the Welcome Kit, as stated in section 7.2, shall always remain the property of Alfred. Any notes on the devices may not be changed or removed or be disguised. The customer is only entitled to use the device for purpose stated in this contract.
Any use of the items’ contrary to the purposes described herein is prohibited. It’s strictly forbidden to customer to remove or change any parts of the device.

The customer must use the device carefully. The customer must pay for damages on the devices.

5.11 Refund / Cancellation / modification policy

Cancellation and refund
The customer may cancel any reservation until 48h before delivery.

Modification policy
It’s not possible to modify, or shorten his rental.

In the event a customer wishes to extend his rental, prior request must be done to Alfred’s team, 24h before end of contract. In case the Customer fails to advise Alfred’s wishes to extend the contract within the requested delay, an extra fee will be applied as stated in the section 7.5.4.

Procedure For any modification or cancellation
The Customer must contact Alfred directly by indicating the Order number communicated on the confirmation email. Alfred will confirm receipt of the cancellation or modification request. In the absence of such a document, the request for cancellation or modification is considered not taken into account by Alfred.

In the event of cancellation or modification by the Customer, and after deduction of the sums due to the distributor (taxes, cancellation / modification costs, postal charges and insurance), Alfred shall reimburse the Customer within a reasonable time all sums previously paid. The cancellation or the modification of the order for whatever reason does not exempt the Customer from the payment of the sums of which he is indebted with the Distributor.

5.12 Insurance

No insurance is included in the prices offered on the Website. Alfred offers insurance for a deductible reduction.

For any damage or loss of the Product, the Customer will be offered the choice to subscribed to an insurance.

In case of subscription to the insurance, the Customer will be liable for a reduced amount and not 250 € as stated in section 7.5.3. Alfred will debit the relevant amount on the payment card registration during the transaction. The insurance service will be billed per day of rental as followed :

Extra cost    Franchise & liability of the Deposit in case of loss :

Less than 5 days 4€/day 100€ instead of 250€
between 5 days and 10 days 3€/day 80€ instead of 250€
More than 10 days 2€/day 50€ instead of 250€

6- Luggage Delivery Service & specific conditions

6.1 Purpose

Alfred’s Luggage pick and delivery services aims to liberate travelers from worrying about their luggage so they can enjoy their travel up to the very last minute.

Customer will pick-up slot at a time that’s convenient for them, given a 30min time slot flexibility, usually the day before their train or flight or departure. Alfred will collect luggage from Hotel, airport or trains stations within its service area.

Alfred’s friendly drivers will secure and seal the bags, transport them to location of of the drop-off selected by the Customer (Hotel, airport or trains stations within its service area), within a 30min time slot, usually shortly before travel.

6.2 Booking

General Conditions
Booking only becomes effective and binding on the Customer acceptance of these Terms and despatch of an e-mail confirmation of the Booking to the Customer’s notified email address.
Confirming the order summary constitutes an electronic signature. This signature has the same value as a handwritten signature for both parties and acts as proof of the totality of the order and of the payability of the sums owed for this order.

Please note: the Company reserves the right not to confirm the order in the event of existing disputes with the Customer, of total or partial non-payment of an order by the Customer, or of a card payment being declined by a banking organisation. Alfred reserve the right to decline to accept any Booking but if we do so, we will send you an email notice to that effect.

Luggage Delivery Service
For this Service, a booking summary is sent to the client upon validation of the booking.
The summary includes: date and time of Luggage drop-off and pick-up, location of the drop-off, location of the pick-up, number of pieces of Luggage, total price.
Booking modification
All Bookings can be amended free of charge up to 48 hours before the Scheduled Time (subject to relevant additional charges for service changes) in order to be eligible for a full refund.
We will endeavour not to cancel or change your Booking once it has been accepted. However, from time to time it may be necessary and we reserve the right to do so.
Booking mandatory information
You must provide Alfred with valid contact telephone and email details in order to ensure that contact is possible at any time for updates, amendments or alterations to your booking.
6.3 Responsibilities & Liability

Alfred responsibilities
We shall ensure that the Services are provided with reasonable skill and care including using reasonable endeavors to deliver your Bag to the Delivery Address by the Scheduled Time.
Subject to paragraph 6.8 (Events outside our control) if we fail to deliver the Bag to the Delivery Address by the Scheduled Time due to circumstances within our control and your bag consequently misses your flight/train/departure, we will ensure that the Bag is sent on to your final ticketed destination, at no additional cost.
We will only accept and deliver the Bag for the person we reasonably believe to be the Customer.
Customer/User responsibilities

Customer identification
Customer must provide a photographic ID to the agent at collection luggage and sign a bill of collection stating : date, hour and delivery address, number of bags.
Luggage content
Customer warrant that:
 He/she have authority to deal with the Bag and its contents; and
 the Bag contains no Prohibited Items (as defined by national law).
Luggage insurance
It is the Customers’ responsibility to ensure that all Bags are insured to the value of the contents of the Bags. We do not insure any Bags independently, as we do not have access to details of their contents and value.
Insurance proposals will be made by Alfred at the time of the booking, therefore it is the Customer’s responsibility to choose appropriate insurance offer accordingly.
Booking commitments
You agree to be present at the agreed times as set out in your Booking and if you fail to do so the procedures set out in Section 6.11 shall apply.
Alfred’s Liability
Subject to the following provisions of this paragraph, except in respect of death or personal injury caused by our negligence, or that of our agents, our liability to the Customer for loss and/or damage caused by our negligence or breach of contract or otherwise which arises out of or in connection with the provision of or failure to provide the Services or their use by the Customer shall be limited as follows:

  • We shall have no liability for loss of or damage to Excluded Items or Prohibited Items;
  • In the case of lost, delayed or damaged Bags (including missing contents), we will make payment in accordance with our compensation policy but our liability shall not in any event exceed 1200€ per person;
  • In relation to the Services generally (other than for lost, delayed or damaged Bags (including missing contents), our liability shall not exceed €500 in aggregate per Booking
  • Subject to clause 11.2. in cases where the delivery of Bags is delayed by more than 24 hours, we will re-imburse the Customer the reasonable cost of essential toiletries and essential clothing for every night they are left without access to their Bags for up to a maximum of 3 nights.
  • We shall not be liable to the Customer, for negligence, breach of contract or otherwise, for any indirect, special or consequential loss, nor for any losses arising from business interruption, wasted management time, loss of goodwill or loss of data, whether or not arising in the normal course of business.
  • We shall not be liable to the Customer or deemed to be in breach of the Terms by reason of any delay in performing or any failure to perform any of our obligations under the Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with section 6.8 and 6.5 of these Terms.
  • We shall, in any event, have no liability in respect of any claim for damaged Bags (including missing items), that is not notified to us by the Customer in writing with sufficient detail as to the nature and amount of the claim within seven (7) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.
  • We shall, in any event, have no liability in respect of any claim for lost or delayed Bags that is not notified to us by the Customer in writing with sufficient detail as to the nature and amount of the claim within twenty-one (21) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.
  • Although we provide Services in co-operation with airlines, the airlines are not responsible for our Services and have no liability, whether under or in connection with this Contract or otherwise, for our negligence, breach of contract or other failure in connection with the Services
  • The Customer acknowledges that the limitations of liability as set out in this paragraph are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.

6.4 Cancellation

Customer right to cancel
Booking cancellations must be made via the Customer’s online Alfred’s account or directly through the Alfred Customer Services Team. Last minute email requests for cancellation may not be upheld due to service centre response times.
A Booking cancellation is only confirmed and complete when Customer receives a cancellation confirmation email from Alfred.
Cancellations must be made 48 hours or more before the booked collection time to be eligible for a refund. Bookings cancelled after Bags have been collected are not eligible for a refund. Additional costs may apply to repatriate Bags.
In the event of cancellation in accordance with present terms, you will receive a full refund of the price you have paid for the Booking. We will process the refund as soon as possible and, in any case, within seven (14) days of the day on which you gave us notice of cancellation.
Our right to cancel
We reserve the right to cancel your Booking if the Domestic Delivery Address provided at the time of Booking is not an existing delivery address validated by us and we are unable to validate the address as a Domestic Delivery Address following your Booking. If we are unable to validate the address provided as a Domestic Delivery Address, we will notify you by email as soon as possible and provide you with the opportunity to provide us with an alternative Domestic Delivery Address.
We also reserve the right to cancel your Booking in accordance with our Fair Usage Policy set out in section 6.5 of these Terms.
Alfred may cancel a Booking at any time, in which case Alfred expressly agrees not to be paid the planned amount. The Customer will be refunded the entire amount paid online for this Booking and will be able to carry out a new Booking.

Cancellation procedure

Cancellations may be made without justification.

To cancel a confirmed Booking, the Customer email and express his wish to cancel. Alfred will confirm the reception of the email and cancel the service if the cancellation is in line with the above-mentioned rule.

6.5 Termination of the contract for the Luggage Delivery Service

When the Luggage is dropped off, the Customer has the right to terminate the service in the event of the other party's failure to comply with their commitments (unauthorized items in Luggage, non-compliance with these Terms and Conditions, etc.).

Furthermore, Customers accept the following consequences in the event of termination:

  • In the event of a Customer’s non-compliance with their commitments and/or with these Terms and Conditions, they will not be refunded by Alfred for the terminated Booking.
  • In the event of a Alfred’s non-compliance with their commitments and/or with these Terms and Conditions: Alfred agrees to refund the Customer the amount paid online for this Booking in full or in part.

The Party who wishes to terminate the Booking must inform Alfred of this by using the contact form available on the Website. Any termination request must be sufficiently justified.

6.6 Security arrangements
As part of our security procedures, your Bag may be screened by our personnel.
Your Bag will not be opened and/or searched by our personnel without your consent save where we are required to do so by Customs, Border Force, the Police Force, any other regulatory or governmental authority.

6.7 Fair usage policy
We reserve the right to reject or subsequently cancel Bookings where we believe there to be miss-use of our Services by you or a third party for commercial gain.
6.8 Liability and events outside our control

We shall not be liable for any failure to provide the Services arising from any event outside our control or any action by you or any third party including:
• failure to provide accurate information at the time of booking and provide relevant documentation and photographic ID at the time of collection and/or delivery;
• failure to meet national security requirements.
• failure to attend the collection or delivery of your Bag at the agreed times as specified in your Booking.
• national or local disruption in ground, railroad or road network;
• The actions of Customs, the Border Force, the Police Force, any other regulatory or governmental authority or the airport operator.
• failure to ensure the bag is within the weight allowance as per the airline booking;
• failure to ensure the number of bags to be checked in is within the allowance as per the airline booking; and
• failure to directly advise us of any last minute amendments to your airline booking, including changes to flight, cancellation of flight and amendments to luggage allowances.
We shall not be liable for any damage to any Bag or its contents arising from any event outside our control or action by any third party.
6.9 Insurance

Depositary's liability & Insurance for the Luggage Delivery Service

Alfred is responsible for returning the Luggage in the state in which it was dropped off. From the time of drop-off onwards, Alfred is the guardian of the items.

Insurance for the Luggage Delivery Service

Alfred has taken out an insurance policy for Customers who have a confirmed Booking on the Website. This insurance covers the material value of the goods stored. The insurance policy includes basic coverage (damage, loss, destruction, theft) combined with an excess of 10% (at the Alfred expense) and a compensation limit.

In the event of damage, the Customer must inform Alfred immediately via email to we-are-alfred@alfred,travel specifying the Damage.

No complaint of any kind will be accepted more than 72 hours after the Luggage return time indicated in the Booking summary.

6.10 Luggage Collection Conditions

One participating customer must be present during Luggage collection with their official identity document available for presentation.

It is the Customer’s responsibility to ensure the size and weight of their luggage are within their booked allowance on Alfred’s Website during booking. For health and safety reasons we cannot transport bags over 32kg.

In the unlikely event that Alfred miss the window to deliver the customer’s bags, we will provide the customer with a full refund.

Collection by us from the Customer at the Airport or Train Station (Inward flight or train)

If the Customer fails to attend at the agreed meeting point within 30 minutes of the Scheduled Time we reserve the right to cancel the Booking and in these circumstances no refund will be made. If your inbound flight or train is significantly delayed we will endeavor to accommodate a revised collection and delivery time within our operating constraints and hours.

Acceptance at Customer Delivery Address (Inward flight or train)

If the Customer fails to attend within 10 mins from the start of the Scheduled Time at the Customer Delivery Address, we reserve the right to leave the Customer Delivery Address without liability. We shall endeavor to arrange with the Customer a revised collection time or location within our operating constraints and hours and an additional charge may apply.

Collection at Customer Collection Address (Outward flight and train)

If the Customer fails to attend within 10 mins from the start of the Scheduled Time at the Customer Collection Address, we reserve the right to leave the Customer Collection Address without liability. We shall endeavor to arrange with the Customer a revised collection time or location within our operating constraints and hours and an additional charge may apply.

6.11 Luggage return

General terms

Alfred is obligated to return the Customer’s Luggage with them in the same state in which it was dropped off.

The Customer is obligated to check that the returned Baggage is in the same state in which it was dropped off and that all the belongings stored are returned. In the event of a dispute, the Customer must contact Alfred before leaving the place in order to make a complaint. No complaint of any kind will be accepted if it is made after leaving the place of drop-off.

The Customer is advised to take a photo of the Luggage stored when dropping it off.

Moreover, Alfred is obligated to return the Luggage only to the Customer who dropped it off and not to anyone else. For this reason, the Customer must present their Booking summary and ID.

For added security, before returning the Luggage concerned, Alfred must ask the Customer to describe the quantity and characteristics of the Luggage given.

In the event of Luggage not being returned to the Customer, Alfred may open a claim with its insurer. Alfred assumes full liability for any non-return of Luggage attributable to them.

Extra fees for Repatriation of Luggage to the Customer at the Airport or Train Station (Outward flight and train) and storage

If the Customer fails to attend the Airport Delivery Address, Train Station Delivery Address within 90 minutes of the start of their Scheduled Time (or 45min prior to flight or train departure, whichever is the earliest) we reserve the right to leave the site.

Customer must contact Alfred to arrange a new delivery time and an additional charge of 80€ per new delivery scheduled time may apply including, if necessary, an overnight luggage storage charge as followed:

Condition Price
Price per luggage per hour stored outside the booking condition of Delivery Services (section 6) and following hour 9pm-9am.
5€ per hour per luggage
Repatriation fees per delivery

6.12 Specific conditions for Storage Services

Storage is an act whereby Alfred receives an item belonging to someone else (customer). Alfred is obligated to look after it and to return it at the time agreed in the Booking. Storage involves three elements: drop-off of a movable item, obligation to look after the item and obligation to return it.

Alfred does not offer this service on its website. The Storage services are included within the scope of Delivery services. Storage duration of is meant to be less than 12 hours, duration between pick-up and same day delivery.

Alfred’s does not offer storage services overnight. Only two exceptions may arise :

  1. failure of a customer to collect his luggage, which will trigger extra fees that customers will be obligated to pay (accordingly to the section 6.12 and 6.11)
  2. Failure of Alfred to deliver/return the luggage in scheduled time. In that situation, Alfred will reimburse the full amount for each non-delivered luggage.

The Luggage Service purpose is to enable Customer to drop off their Luggage and leave it with Alfred where their belongings will be stored and delivered at the agreed time and agreed location.
The premises must be a private space used regularly by Alfred and where the Alfred use is authorized.
Alfred expressly agrees to keep the premises clean, enclosed, covered and off-limits to the public and to Customer.

Alfred reserve the right to check the contents of Luggage when it is dropped off and to refuse to store the Luggage for which the Booking was made if the Customer refuses the check or if its Luggage contents do not comply with clauses relating to the nature of belongings stored. If Alfred refuses to accept non-compliant luggage, or if the Customer refuses to have their luggage checked, the reservation will be cancelled without reimbursement of payments made online by the Customer.

Alfred will take all appropriate measures to be able to identify the Luggage dropped off by each Customer and therefore to be able to return the correct Luggage to the correct Customer. Failing this, Alfred will be liable for any error when returning Luggage.

The Booking summary received by the Customer includes some recommendations such as using a padlock on the Luggage, for the Customer, or checking the content of the Luggage before being picked-up by Alfred.

Extra fees
Following fees will apply, accordingly to the present terms :

Condition Price
Price per luggage per hour stored outside the booking condition of Delivery Services (section 6) 5

Nature of the belongings transported or stored

Luggage includes suitcases and bags of all kinds, sizes and weights, with or without wheels, as well as foldable buggies, that a Customer wishes to Alfred, excluding the items below:
• Luggage exceeding a unit weight of 32 kgs,
• Baggage with a height, width or depth exceeding 1.50 meters,
• Metal trunks,
• Important personal effects such as keys, wallets, identity documents, passport, driver's license, handwritten documents, property titles and other official documents, business papers, travel tickets, credit cards, cash or any other means of payment, securities etc.,
• Mobile phones and smartphones, digital tablets, digital readers, laptops or not, cameras and all photographic, radio, sound or image recording or reproduction devices as well as their accessories,
• Any good whose unit value exceeds €1000: luggage and luxury bags, watches, fishing rods, golf clubs and more generally all sports equipment, clocks, porcelain, earthenware, trinkets and decorative objects, carpets, paintings, tapestries , furs, books, musical instruments, housewives, collections (is considered as a collection, the gathering of objects of the same nature, having a relation between them and being the object of a quotation between collectors) etc.,
• Metal or precious stone jewelry, fine pearls, works of art,
• Anything fragile: crockery, porcelain, earthenware, etc.,
• Food or perishables,
• Medicines,
• Prostheses of all kinds, glasses and contact lenses,
• Cigarettes, tobacco and tobacco products,
• Liquids, wines and spirits,
• Chemicals, toxic or dangerous,
• Moldy, polluted or contaminated objects or goods,
• Firearms, ammunition, explosives, fuel and fireworks,
• Radioactive or dangerous materials,
• Liquid fuels (eg LPG, FOD, heavy fuel oil and similar products….),
• Combustible gases (eg acetylene, methane, butane and propane, hydrogen…),
• Flammable liquids,
• Illicit substances,
• Living beings (animals, plants or others),
• Waste,
• Stolen or illegally held goods or merchandise,
• Goods stored for commercial purposes,
• Merchandise,
• Computer files except blank information media.

7- Use and Purpose of the Website

The Website is accessible to its Users via internet on a fixed or mobile device with a web browser.

7.1 Registration for using Alfred Services

The customer must fill a form to use Alfred directly from the web browser under To register for our services, the customer has to provide the following information:
– First and Last Name
– An address (billing address and/or postal addresses to make the delivery of the services possible)
– An email address
– A mobile phone number
– A copy of an official document like passport, driving license, ID
The last point is a French legal requirement. Note that this copy can be either a scan of your document, or a picture of its photo page (for example done with your Smartphone’s camera under condition the quality is good enough)

7.2 Users conditions and information

User Declaration
The User declares that he / she is of legal age, has the legal capacity to conclude the present contract and to use the Website in accordance with the provisions of the present terms which he understands perfectly and accepts. The User agrees to assume full financial responsibility for any use of the Website. The User declares, moreover, that all the information communicated during the opening of the account is true, complete and exact and he undertakes to update them.

Becoming a registered user
If you choose to become a registered user you will provide an email address and password. You must treat such password as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your password or other security information. You agree to notify us immediately of any unauthorized access to or use of your password or any other breach of security.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have breached any provision of these Terms.
7.3 Limitations of the rights to the use of the Website

The User expressly acknowledges and accepts that the Website is designed for personal use. It recognizes to make a reasonable and normal use insusceptible to undermine it. It undertakes not to hinder or interfere in any way with the operation of the Website. The User agrees not to use the Website for illegal or prohibited purposes. The User is aware of the specificities of Internet communications and in particular the impossibility of guaranteeing continuous service. You may not modify, reproduce, duplicate, copy, distribute, sell, resell or otherwise exploit the Website for any commercial or non-commercial purpose, outside of the limits set by the terms. Based on a legitimate reason, the Distributor reserves the right, at any time and without notice, to refuse or suspend access to the Website.

7.4 Limitation of liability

Access conditions to the Website
Alfred grants a right of use of the Website, which is non-exclusive and non-transferable. The grant of the right to use the Website does not entail any transfer of ownership. Alfred does not guarantee that the Website is free of errors and malfunctions. Alfred is expressly subject to an obligation of means and will not be liable for any defects in the operation of the Website. Subject to the mandatory legal provisions to the contrary, Alfred shall in no case and under any circumstances be liable for any indirect damage resulting from the use or inability to use the Website. The User alone bears the risks associated with the use of the Website. In no event shall Alfred be held liable for the possible loss of revenues, profits and consequential costs indirectly incurred by the User as a result of the use of the Website or its possible malfunctions. As a result, the User is solely responsible for the operations that he performs while using the Website.

Case of suspension of access to the Website
Alfred may suspend the connection to the Website, without notice, without claim for compensation, in case of default of payment, cessation of payment, judicial reorganization or serious breach.

8- Price, Booking & payment

8.1 General Conditions

The amounts charged by Alfred for each product and service will be specified on the Website.

Stripe & TransferWise, Alfred’s financial partner, is authorized to collect the transaction price through the secure electronic payment system set up on the Website or through any other means set up by Alfred.

Generally, Alfred services aim to facilitate the experience of Customers visiting Paris and to act as a payment collector, accepting payments from Customer.

The role of Alfred is mainly limited to the following product and services:
• Offering secure payment for Customers, supported by its financial partners, Stripe and TransferWise. The Website enables Customers to pay the total of their booking online securely through Stripe service and Alfred to be paid the relevant amount through TransferWise service
• Providing product and services to Customers prior and during their stay in Paris.
• Collect and return in accordance with the terms hereof, the security deposits for the Welcome Kit
• Giving Customers automatic insurance coverage, taken out by Alfred, for Luggage storage and delivery only: the Website offers insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents,

For all Services, the prices in effect on the day on which the Customer makes their Booking as they are displayed on the Website and displayed again before the Customer makes their request. These prices, which include all taxes, including VAT.

Prices may be modified at any time, without warning, by simply displaying the new prices in effect.

All Services will only be confirmed when the Customer has paid the whole transaction, plus VAT.

However, the prices displayed do not take into account exchange rates or fees linked to the use of a foreign bank card.
All Bookings constitute a definitive order as soon as they are paid in full by the Customer.

Connection and communication fees (internet) linked to the use of the Website are the responsibility of the User or Customer.

Redemption of loyalty rewards and referral credits can only be made against a booking and shall have no cash value and cannot be transferred.

8.2 Payment Method

General Conditions
The Customer may pay for their Booking online, through bank card only. Payment will be carried out on the site's secure interface. The Customer’s bank details do not pass through the Website. Only Alfred’s partner has access to this information.

Alfred offers a payment by Visa and Mastercard.

Security in credit card payment transactions
The User must enter all the information shown on the credit card for each purchase made from the Website.
This information is only kept in Alfred’s files for the time needed to finalize the contract (from full payment to any refunds). All information is encrypted on Alfred’s secure server. The User authorizes Alfred to use the information appearing on the payment card to (i) proceed with the purchase of the services requested and process the related costs, (ii) transmit to the Supplier in order to make the reservation, ( iii) pay insurance, if applicable, (iv) make authorized refunds. In order to ensure the security of the credit card payment and in the context of the fight against fraud, Alfred implements secure and authenticated payment “3D Secure” (also called “Verified by Visa” and “MasterCard SecureCode”) on the bank transactions made during the validation of your order. This authentication payment system ensures optimal security during your online purchases. In practice, when paying, the bank verifies the identity of the payer.

This means that you will be asked for: your card number, expiry date and cryptogram (the last three digits on the back of your card). You will be redirected to your bank’s site which will ask you to enter a secure code to accept the transaction. This service is offered free of charge by your bank for your payments by Carte Bleue, Visa and Mastercard. In case of expenses, these remain the responsibility of the payer. It should be noted that each bank is free to choose its means of authentication, and therefore it is she who communicates to you the secure code to communicate. We advise you to contact your bank to obtain the necessary information.

Payment Rejects
Alfred reserves the right to pass on the costs related to payment rejections.

Fraud and Unpaid User
The User assumes all consequences relating to fraudulent and unpaid transactions. He undertakes to honor all fraudulent and unpaid transactions made from the Website.

Refunds will be made using the method of payment used at the time of purchase.

8.3 Payment Time
Payment is made immediately by the Customer for instant Bookings. The Customer will be informed of the total amount payable before they confirm their Booking.

8.4 Confirmation of Terms and Conditions of Sale

The Booking will be confirmed definitively once Alfred’s Terms and Conditions of Sale have been read and accepted by the Customer during the booking process, who thus recognises that they aware of and subject to the clauses of these Terms and Conditions. The box "I accept the Terms and Conditions of Sale of Alfred" must be ticked for the Customer to be able to proceed to payment. The act of ticking the box will have the same value as a handwritten signature from the Customer.

8.5 Booking

General Conditions
When a Customer is interested in a Service, the Website allows them to book online immediately and pay online directly.

The Customer is only the decision maker when choosing whether to accept the terms offered by Alfred on the Website.

Once the Booking is confirmed and paid, the Customer and Alfred may use emails to exchange information.

Booking confirmation
The Customer will not be able to use the Services and Products unless their payment is successful and that the transaction has been validated.

The registration of the order is effective as soon as Alfred has generated an order number but the reservation is definitive from the moment of full payment by the User.

The payment being an essential condition of the contract, the order will be canceled for non-payment. This also applies to any rejection of payment, regardless of the cause. Before receipt and receipt of the full payment, Alfred is not obliged to perform its service.

In any case, the User is responsible for the payment of all agreed amounts for the products or services ordered. Are not considered as debt discharge: the delivery of a credit card number as the agreement of the payment center is not obtained or a transfer before confirmation of the bank of the User.
In the absence of payment by the User within the prescribed time, Alfred is entitled to cancel the reservation. In the event that the payment turns out to be irregular, incomplete or non-existent, for any reason whatsoever, the reservation will be canceled, the resulting costs remaining the responsibility of the User.

Alfred will not be responsible for any errors in payment or Booking confirmation linked to a Customer’s input error. Services are requested on a personal basis.

8.6 Transaction Conditions
The transaction is stored on computerised registers kept on Alfred and its partners' IT systems under reasonable security conditions and will be considered proof of communication, orders, confirmations and payments between the Customer and the Company. This information will be valid unless the Customer provides written proof to the contrary. These items will be stored on a durable and reliable medium, which the Customer agrees to consider as proof of the contractual relations between the parties, in accordance with article 1348 of the civil code.

9- General Liability

9.1 Users’ and Customers’ obligations

Alfred bears sole responsibility for the adequate rendering of the service or services offered by them and displayed on the Website.

The Customer agrees not to ask Alfred to render illegal services.

In general, in the event of User's or a Customer’s non-compliance with the clauses of these Terms and Conditions, Alfred may refuse them access to the Website and/or to the services offered on the Website without the User or Customer being able to claim a refund or discount. Furthermore, Alfred reserves the right to refuse or cancel Bookings if Alfred deems the Customer’s use of his personal information to be abusive or suspects fraudulent use and to file for compensation and/or take legal action.

9.2 Limitation of Alfred’s liability

Alfred agrees to do everything in its power for the Website to function in the best possible way and for the services offered by Alfred to satisfy Customers.

Alfred will not be liable in the event of an error or negligence attributable to a Customer, User, or any third party, or in the case of force majeure.

Alfred agrees to deal with any complaint written via email on the following email address: we-are-alfred@alfred,travel, the Alfred team will reply as quickly as possible.

10- Terms of access to services – Continuity of service

The Website is accessible 24 hours a day, 7 days a week, subject to possible breakdowns and maintenance or other tasks necessary for the correct functioning of the Website and/or functionalities and/or equipment. Access to the Website is also subject to force majeure or other events out of Alfred’s control. For reasons linked to the modification of the Website or its maintenance, access to the Website may be cut off for several hours or days, without this giving entitlement to compensation of any kind. The same applies in the event of the Website's permanent closure.

Given the particularities of the internet, Alfred does not offer a guarantee of continuity of service of any kind and is only subject to an obligation of best endeavours in this respect.

Users and Customers declare that they are aware of the characteristics and limits of the internet, particularly of its technical performance, of response times for consulting, checking or transferring data and of the risks linked to communication security.

Alfred does not accept any responsibility for any damage, including the loss of content or information, linked to the use of or the inability to use the Website.

11- Personal data

11.1 General Conditions

Customers agree, for each of the specific applicable conditions, to comply with regulations on the processing of personal data and in particular, the General Data Protection Regulations (EU regulation 2016/679 of the European Parliament and Council of 27 April 2016). Alfred must process personal data to provide the services they offer. The characteristics of this data-processing are as follows :

The objective of processing personal data Management of the Alfred contact site.
Type of personal data processed Name, First name
Email address
Telephone number
Postal address
Bank account details
Categories of people concerned Customers
Location where the data is processed European Union

Alfred is responsible for data processing and will comply with the obligations of the applicable regulations above, notably the obligation to inform the required persons, maintain a data-processing log, and in general adhere to the principles of the regulation.
The data supplied by Customers to Alfred for the purposes of service provision remain the property and responsibility of Customers.
Alfred operates exclusively as a personal data processor.

11.2 Obligations of Alfred to Customers

Data processing
Alfred agrees to process data only with the objective of operating services and in compliance with the written instructions of the Customer, including with regards to the transfer of data outside of the European Union. Alfred agrees to inform the Customer if, in its opinion, an instruction constitutes a violation of applicable regulations.

Security and confidentiality of data
Alfred commits to implementing appropriate technical and organisational measures to ensure the security and integrity of personal data, its backup and restoration if a physical or technical incident occurs. Consequently, Alfred guarantees the Customer against fraudulent or illegal use of their data, against destruction, partial loss, total loss or theft of their data. Alfred ensures that persons authorised to work with their data are subject to the obligation to keep them confidential. Alfred commits to not divulging or passing on personal data, whether for free or paid, directly or indirectly, and to not reproducing, copying, communicating, or making personal data accessible to any third-party in any form or by any means.

Data storage
Alfred commits to storing data inside the European Union.
Other data processors
Alfred agrees not to subcontract the processing of personal data to any other data processors without the prior, specific, or general written agreement of the Customer. Where the authorization is general, Alfred agrees to inform the Customer of any expected change or addition of subcontractor and the Customer has the right to object to such changes.

Supplier information
Alfred agrees to respond to any request for information made by the Customer, whether exercising their right to request information, as part of an impact analysis, a request by data protection authorities or the mandated data protection representatives of the Customer.

Notification of data breaches and complaints
Alfred agrees to notify the Customer of any breaches of the security of personal data or of any complaints made by anyone about the data within 48 hours of being informed of such. Where the Customer themselves declares a data breach to data-processing authorities, Alfred agrees to provide the Customer with all relevant information and contact details. In general, Alfred agrees to inform the Customer as soon as possible of any dereliction of their duty, by its employees, service providers or by third parties of which it may have knowledge and inform the Customer as soon as possible of any request concerning their (personal) data.

Cooperation with data protection authorities
Alfred agrees to cooperate with data protection authorities at the request of the Customer, notably on information requests which may be made to either party as part of an inspection. If Alfred should receive a request from administrative or judicial authorities, then Alfred agrees to inform the Customer immediately

Data conservation
Alfred agrees to delete personal data six months after the expiry of the contract, no matter the reason for contract termination and not to retain a copy of the personal data. By extension, data may be deleted before this date on explicit request by the Customer.

Register and documentation
Alfred maintains a register of data processes carried out on behalf of Customers. The register contains information on data processes executed. Alfred agrees to provide the Customer, on request, with all information to demonstrate that it complies with its obligations.

11.3 Personal information

All data provided by customers during the rental and usage of the Alfred equipment will be protected corresponding to the relevant terms of privacy regarding customer data. All customer provided data saved by Alfred, will be explicitly used for purposes of contractual fulfillment and to inform the customer about products related to their contractual agreement. In this regard the customer agrees explicitly, that they approve and agree to the mailing of such information, also for marketing purposes and in electronic form, e.g. via email.

A revocation of consent may be served at any time, but must be made in writing to Alfred, stating the affected email addresses. Any such data is is protected by French law “Loi N° 78-17 Informatique et libertés du 6 Janvier 1978” that states that the customer can access, modify, or delete any personal data, and that he could use this right by writing to: Guz Biz International, 8 route de Samois, 77210 Avon – France.

You have a right to access, modify, rectify and delete your personal data held by Alfred under Article 34 of the French “Information and Freedoms Act”. This data is for the use of Alfred and may be disclosed to third parties to confirm your services booking. To exercise your rights or if you do not wish your personal data to be disclosed, please contact Alfred Customer Service.

12- Intellectual property

Alfred is the owner of the copyright relating to all elements of the Website and associated websites and of all pages and documents published there by Alfred. All the elements accessible on the Website, including text, photographs, images, icons, maps, sounds, videos, software and databases, are also protected by intellectual and industrial property rights and other private rights or relevant usage rights held by Alfred, limited by any rights held by third parties.

Access to the Website does not entitle Users or Customers to any right over the intellectual property rights relating to the Website and the associated web pages, which remain the exclusive property of Alfred. Any violation of copyright may lead to prosecution.

Alfred does not authorise any use of its Site, services or data, other than that offered on the site. The User or Customer may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt or use in any way, in any format and by any means, all or part of the Website without prior written authorisation from the Company, in the case of usage other than that intended by the Website.

Nevertheless, the Customer can reproduce and print the information to which they have access through their requested Services for strictly personal use. However, the reproduction of the entirety of the information and data contained on the Website and/or within the services requested is forbidden, as is the uploading of this information to the internet.

It is strictly forbidden for the User or Customer to copy this information and data in order to publish, spread or sell it in any way, and/or to violate the rights, directly or indirectly, held by Alfred, by other Users or Customers or by third parties in any way.

It is forbidden for any legal person, or for any physical person acting on behalf of a legal person, to contact Users or Customers, or to retrieve part or all of the Website's database, or even to use the Website. This prohibition applies particularly, but not exclusively, to practices such as scrapping or the use of robots in order to extract or reproduce any element of the Website, including the range of products or services offered there, especially for commercial ends.

13- Applicable law and competent jurisdiction

These Terms and Conditions are governed by French law. Any dispute not resolved amicably within 60 days between Alfred and a User or Customer of the Website may be taken to the relevant court within the jurisdiction of the Court of Appeal of Paris. Contact us :

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